Solution Manager B2B Platforms Microsoft Dynamics - Delivery and Billing

Purpose of the Role

Eneco's B2B business runs on platforms that handle order delivery and billing at enterprise scale. These are not background systems - they are business-critical, and they are going through major transformation as part of Revolution, Eneco's large-scale IT modernisation programme.

As Delivery Lead you own both sides of that equation: keeping the lights on for today's operation while driving the change that shapes tomorrow's. You lead an internal team of around eight professionals - engineers, solution consultants, functional specialists - and manage a set of external suppliers against contract, budget, and SLA. You translate complex business requirements into clear roadmaps, hold people accountable, and build the kind of team that others want to work with.

This is a role for someone who leads by example, knows the domain deeply, and thrives when the stakes are high.

Team Leadership and Development

• Lead the B2B Delivery and Billing Engineering team in the delivery of change and ongoing maintenance for business-critical platforms and solutions
• Manage and develop an internal team of approximately 8 FTE - Engineers (Microsoft Dynamics, Data, Test Automation), Solution Consultants, and Functional Maintenance specialists, complemented by external staff
• Build a motivated, high-performing team culture grounded in accountability, ownership, and continuous improvement
• Set clear standards and expectations, support individual development, and create an environment where people grow

Roadmap and Stakeholder Management

• Collaborate with a broad set of internal business stakeholders across B2B to understand, prioritise, and translate requirements into clear roadmaps and actionable backlogs
• Develop and maintain the technical roadmap, standards, and best practices for the Delivery and Billing platforms in line with Enterprise Architecture
• Act as the bridge between technical delivery and business stakeholders - translating complexity into clarity in both directions
• Work closely with the Revolution programme team on transformation workstreams affecting the D&B domain

Platform Delivery and Operations

• Own the delivery of change and the ongoing stability, reliability, and performance of the Delivery and Billing platforms
• Key platform is UMAX 365 with core technologies including Microsoft Dynamics Finance & Operations (F&O) and CRM
• Drive both innovation and operational efficiency - balancing transformation ambitions with the realities of running live, business-critical systems
• Ensure solutions are delivered on time, within budget, and to the required quality standards

Supplier and Partner Management

• Manage a set of external suppliers and partners against contract, budget, and SLA targets
• Hold third-party delivery teams accountable for quality, timeliness, and performance standards
• Govern supplier relationships in a way that protects Eneco's interests while maintaining effective working partnerships

Team leadership and development

• Leading the B2B Delivery and Billing Engineering team in the delivery of change and ongoing maintenance for business-critical platforms and solutions
• Managing and developing an internal team of approximately 8 FTE - engineers (Microsoft Dynamics, Data, Test Automation), Solution Consultants, and Functional Maintenance specialists, complemented by external staff
• Building a motivated, high-performing team culture grounded in accountability, ownership, and continuous improvement
• Setting clear standards and expectations, supporting individual development, and creating an environment where people grow

Roadmap and stakeholder management

• Collaborating with a broad set of internal business stakeholders across B2B to understand, prioritise, and translate requirements into clear roadmaps and actionable backlogs
• Developing and maintaining the technical roadmap, standards, and best practices for the Delivery and Billing platforms in line with Enterprise Architecture
• Acting as the bridge between technical delivery and business stakeholders - translating complexity into clarity in both directions
• Working closely with the Revolution programme team on transformation workstreams affecting the Delivery and Billing domain

Platform delivery and operations

• Owning the delivery of change and the ongoing stability, reliability, and performance of the Delivery and Billing platforms
• Driving both innovation and operational efficiency - balancing transformation ambitions with the realities of running live, business-critical systems
• Ensuring solutions are delivered on time, within budget, and to the required quality standards

Supplier and partner management

• Managing a set of external suppliers and partners against contract, budget, and SLA targets
• Holding third-party delivery teams accountable for quality, timeliness, and performance standards
• Governing supplier relationships in a way that protects Eneco's interests while maintaining effective working partnerships