Customer Support Specialist | German

Our client, an international manufacturer within the visual materials industry, is seeking a Customer Support Specialist to join their EMEA team. This role focuses on delivering high-quality support to B2B customers across multiple European markets, while coordinating orders, logistics, and customer communications in a fast-paced environment.

• Support customers via phone and email with product information, pricing, orders, and general inquiries
• Process customer orders accurately and maintain customer records within SAP and CRM systems
• Coordinate with warehouses and internal teams regarding inventory and logistics
• Handle customer complaints, returns, and quality-related inquiries professionally and efficiently
• Support Regional Sales Managers and internal stakeholders with customer-related requests
• Monitor customer transaction trends and escalate relevant insights to management
• Assist with quote preparation, pricing updates, and maintenance of pricing files
• Support credit management activities, including payment follow-up and customer credit checks
• Contribute to process improvements that enhance the customer experience and internal workflows
• Assist with the creation and maintenance of internal documentation and procedures
• Ensure a high level of responsiveness, accuracy, and customer satisfaction across all interactions

• Fluency in German and English
• Minimum 1 year of experience in B2B customer service, preferably in an international environment
• Strong Microsoft Office skills, including Excel
• Experience working with SAP is considered an advantage
• Comfortable working with data entry systems and handling multiple priorities
• Strong communication and organizational skills
• Detail-oriented, proactive, and customer-focused
• Able to work independently while contributing effectively within a team environment

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