Customer Operation SpecialistSolliciteren
Customer Operation Specialist
Michael Page
Customer Operation Specialist
Luchtvaart
Ordercoördinatie
€ 3.000 - € 4.500 p/m
32 - 40 uur
Michael Page
AmsterdamDeels thuiswerken
Samenvatting
In this role, you manage spare parts orders, supplier performance, and delivery coordination within a global supply chain environment to ensure excellent customer service and performance.
Wat krijg je?
€ 3.000 - € 4.500 p/m
32 - 40 uur
Loondienst (tijdelijk)
Pensioenregeling
Opleidingsbudget
Doorgroeimogelijkheden
Opleidingsmogelijkheden
Wat ga je doen?
- Respond to customer inquiries regarding parts
- Resolve delivery issues and fulfill orders
- Process and monitor customer orders
- Manage performance of external suppliers
- Review RFQs and customer proposals
Amsterdam
Deels thuiswerken
Wat verwachten wij?
- 3 years experience in Customer Support or Supply Chain
- Experience with customers, suppliers and cross-functional teams
- Proficiency in Microsoft Excel and database management tools
- Experience creating reports and performance analyses
Volledige vacaturetekst
Supporting customers with spare parts orders and delivery coordination is central to this dynamic role. Within this international environment, you manage supplier performance and solve logistics issues to ensure on-time delivery. Benefit from a generous training budget and a hybrid work model in Amsterdam while mastering tools like SAP and Salesforce. Ready to elevate your career in the aviation supply chain? Dive into the details and discover your next professional challenge.
This role involves supporting customers with spare parts orders, delivery coordination, supplier management, and issue resolution while ensuring excellent service and on-time performance. The position requires strong communication, data analysis, and stakeholder management skills, with experience in customer support, supply chain operations, and reporting tools within a fast-paced environment.
Description
- Respond to customer inquiries related to spare parts, products, and services.
- Coordinate the resolution of delivery issues and ensure timely order fulfillment.
- Process, track, and monitor customer orders, returns, and material requirements.
- Manage supplier performance and support on-time delivery objectives.
- Review and support Requests for Quotation (RFQs) and customer proposals.
- Analyze customer and supplier data to identify trends and performance issues.
- Monitor operational dashboards and generate reports using Excel and reporting tools.
- Prepare and deliver presentations for leadership and key stakeholders.
- Collaborate with supply chain teams, program managers, and other departments to achieve operational goals.
- Communicate updates, risks, and solutions clearly to customers and internal stakeholders.
- Support continuous improvement initiatives through data analysis and problem-solving.
- Work independently to manage priorities and complete tasks with minimal supervision.
- Maintain high levels of customer satisfaction in a fast-paced, high-pressure environment.
- Ensure accurate documentation and reporting of customer and supply chain activities.
Profile
- 3+ years of experience in Customer Support, Customer Service, or Supply Chain.
- Strong written and verbal communication skills in English.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Experience working directly with customers, suppliers, and cross-functional teams.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and database management tools.
- Experience creating reports, presentations, and performance analyses.
- Ability to work independently with minimal supervision.
- Strong attention to detail and organizational skills.
- Experience within the aviation, aerospace, logistics, or related industry is an advantage.
- Knowledge of SAP, Salesforce, or similar ERP/CRM systems is preferred.
- Experience with reporting and analytics tools such as Spotfire or Tableau is beneficial.
- Bachelor's degree or equivalent experience is preferred.
- Customer-oriented and service-driven.
- Proactive and results-focused.
- Confident communicator and presenter.
- Collaborative team player.
- Adaptable and resilient under pressure.
- Strong sense of ownership and accountability.
Job Offer
- 12-month contract opportunity with a leading organization in the aviation and supply chain sector.
- Hybrid working model based in Amsterdam, offering a combination of office and remote work.
- Exposure to a global customer support and supply chain environment.
- Opportunity to work closely with leadership, program managers, suppliers, and key stakeholders.
- Hands-on experience with supplier management, order fulfillment, logistics, and customer operations.
- Use of industry-standard tools such as SAP, Salesforce, Excel, Spotfire, and reporting platforms.
- Opportunity to develop data analysis, reporting, and presentation skills.
- A fast-paced role with significant responsibility and autonomy, allowing candidates to gain valuable aviation and supply chain experience.
- Collaborative and international work environment with opportunities to build strong stakeholder management skills.
- Potential to strengthen expertise in customer service, operational excellence, and supply chain management, enhancing future career growth.
Waar je gaat werken
The client is a global organization operating in the aviation and aerospace supply chain sector, providing spare parts, products, and support services to commercial and industrial customers worldwide. They focus on customer satisfaction, operational excellence, supplier management, and on-time delivery, using data-driven decision-making and cross-functional collaboration to support their customers' business needs.
Over de werkgever
Michael Page
AmsterdamWerving en selectie
833 vacatures
Bijna vier decennia geleden werd Michael Page opgericht in het Verenigd Koninkrijk. Vandaag de dag wordt de organisatie wereldwijd erkend als toonaangevend specialist in de werving & selectie van vaste en interim professionals. Vanuit meer dan 150 vestigingen in ruim 35 landen, bieden wij onze klanten - variërend van het MKB tot multinationals - exclusieve toegang tot een poule van (inter)nationaal talent.
Meer dan 1.000 kandidaten solliciteerden al via Werkzoeken.nl bij dit bedrijf.
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