French/Italian speaking emergency helpline employee

Are you looking for a varied and exciting position within an interesting working environment? You are of great social significance and with us you can really make a difference. In this challenging and dynamic position you will be faced with various issues and situations every day that sometimes change in a few seconds.

You provide initial care on the Emergency Helpline (by telephone). You are responsible for assessing the necessary care and handling it. You work closely with other colleagues at the medical specialists and/or authorities.

• You receive incoming reports and requests for help and assistance, assess them for necessity, urgency and set priorities;
• You alert units (relevant agency) and ensure that immediate assistance can be provided;
• You are responsible for the registration and logging of the incident progress;
• You manage and monitor the functionality of procedures, systems and equipment, consult on identified shortcomings and make proposals for improvement;

• You know how to keep a cool head and calm in every situation and you can also put things into perspective. You switch quickly, act appropriately and you are very resistant to stress; you never shy away from any challenge. No matter how often the phone rings, you are proactive and always ready, and together with your colleagues you know how to offer the best help and answer every question.
• At least an MBO-4 education - experience in an emergency environment or healthcare/medical sector or with children. First aid is an advantage.
• Flexible availability, helpline is available 24/7. So you work in shifts. Schedule is known weeks in advance.
• A high sense of responsibility and empathy;
• You are eager to learn, show initiative, stress-resistant and work efficiently and quickly;
• Excellent communication and written skills - English C1 (fluent) and FRENCH and ITALIAN (C1);
• Willing to follow an internal (paid) training of 6 weeks;
• You get along well with different ICT systems;
• You live in the Amsterdam area (+/- 60km

• Full-time job (40 hours);
• A gross monthly salary of €5099,- (excl. allowances and bonuses);
• 6/9 week training (paid);
• 7 months contract (intention to extend);
• Holiday pay - Pension;
• Travel allowance;
• International working environment and the opportunity to grow within the company;
• Space and opportunities to develop yourself and grow.

Are you enthusiastic about this vacancy? Then respond via the apply button.