Customer Service Representative Spanish and Portuguese

For a global leader in the medical devices industry we are looking for a customer service representative who speaks fluent English, Spanish and preferable Portuguese..

How a day will look like?
You are the first point of contact to process incoming customer orders. You answer inquiries by phone and e-mail regarding orders, backorders, shipments status, complaints, returning products etc. You are supporting the Sales Representatives and Sales Manager with various tasks and projects, like various sales reports, samples, promotional projects.

You have to be liaising with shipping, finance, marketing, quality assurance, product planners and manufacturing at international level to ensure that the products are available as soon as possible for shipment to the customer.

Tracking the progress and be responsible for ensuring that custom kits & packs are manufactured in a timely manner to meet customers' demands is something that you will be doing on a daily basis.

Gevraagd

Requirements

• Relevant experience in an international customer service environment for at least two years;
• You are available fulltime;
• You are Native Spanish, and you have a good working knowledge of English and Portuguese.
• Ability to work effectively as part of a team and make decisions quickly and accurately;
• Living within a maximum of 30km distance of Maastricht-Airport is required. Only applications from candidates residing within this maximum range will be considered.

Aanbod

The offer

• A salary between € 3000 and € 3300 based on fulltime employment
• A contract directly from the company;
• Possibility to partially work from home, hybrid;
• Travel- and working from home allowance;
• Great opportunities to develop yourself and to work in a very international team with various cultures;
• Flexible working times between 08h00 and 18h00;
• Travel allowance (€0.23 per kilometre) and flexible working hours to support a healthy work-life balance;
• 26 days of annual leave;
• Work in a professional environment with a strong focus on personal and professional development, with plenty of opportunities to grow within your role.