ICT Service Desk Employee 10097035/10804Solliciteren
ICT Service Desk Employee 10097035/10804
ITProposal
ICT Service Desk Employee 10097035/10804
ICT-team
Eerste lijn support
Salaris in overleg
36 uur
I
ITProposal
AmsterdamDeels thuiswerken
ICT Service Desk Employee 10097035/10804
I
ITProposal
AmsterdamDeels thuiswerkenCV niet verplicht
Samenvatting
As an ICT Service Desk Employee in The Hague, you provide first-line support, resolve Microsoft 365 incidents, and ensure seamless communication with all technical users.
Wat krijg je?
Salaris in overleg
36 uur
Loondienst (vast)
Wat ga je doen?
- Provide first-line ICT user support
- Manage incidents and service requests
- Troubleshoot software and network issues
- Escalate issues to second-line teams
- Document technical solutions and articles
1014 BT Amsterdam
Deels thuiswerken
Wat verwachten wij?
- One year experience in IT Service Desk
- Knowledge of Windows 11 and Microsoft 365
- Knowledge of Microsoft Entra ID or Active Directory
- Knowledge of networks VPN and Wi-Fi
Volledige vacaturetekst
At this organisation in The Hague, you will provide professional first-line IT support to a diverse user base. You'll investigate and resolve incidents involving Windows 11 and Microsoft 365 while ensuring smooth communication. A standout feature of this role is the exceptional hybrid working model, requiring you to be onsite as little as one day per month. Dive into the world of IT support and help shape a secure digital environment today!
ICT Service Desk Employee
Role Overview
We are looking for an ICT Service Desk Employee to provide professional first-line IT support to users. You will investigate and resolve incidents, provide clear communication, and ensure issues are properly documented and followed up.
Key Responsibilities
Meer tonenRole Overview
We are looking for an ICT Service Desk Employee to provide professional first-line IT support to users. You will investigate and resolve incidents, provide clear communication, and ensure issues are properly documented and followed up.
Key Responsibilities
- Provide first-line IT support via telephone, service portal, and ITSM systems.
- Register, analyse, and resolve incidents, service requests, and changes.
- Troubleshoot Windows 11, Microsoft 365, network, VPN, and Wi-Fi issues.
- Escalate complex issues to second-line teams while monitoring their progress.
- Communicate clearly and professionally with technical and non-technical users.
- Document incidents, actions, solutions, and knowledge articles accurately.
- Identify recurring issues and suggest improvements to processes and service delivery.
- Prepare and update manuals, work instructions, and reports.
- Support information security practices such as MFA, phishing awareness, and password policies.
- HBO-level working and thinking ability.
- Preferably an ICT-related education.
- At least 1 year of experience in an IT Service Desk, Help Desk, or similar user-facing role.
- Good knowledge of Windows 11 and Microsoft 365.
- Basic knowledge of Microsoft Entra ID and/or Active Directory.
- Basic understanding of networks, VPN, and Wi-Fi.
- Experience with ITSM systems.
- Knowledge of information security principles.
- Excellent Dutch, spoken and written.
- Customer-focused, analytical, proactive, accurate, and able to work under pressure.
- Knowledge of Microsoft Intune.
- ITIL Foundation, MS-900, AZ-900, or SC-900 certification.
- Location: The Hague, Netherlands
- Hours: 36 hours/week
- Working model: Hybrid, approximately 1-4 days onsite per month
- Service hours: 07:30-17:00
- On-call: Approximately twice per year
Over de werkgever
I
ITProposal
Amsterdam
7 vacatures
Dit bedrijf zoekt regelmatig nieuwe collega's via Werkzoeken.nl.
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