Customer Service Coordinator - GermanSolliciteren
Customer Service Coordinator - German
Michael Page
Customer Service Coordinator - German
Tech scaleup
Klantvragen oplossen
€ 41.000 p/j
32 - 40 uur
Michael Page
AmsterdamDeels thuiswerken
Customer Service Coordinator - German
Michael Page
AmsterdamDeels thuiswerkenCV niet verplicht
Samenvatting
Als Customer Success Coordinator bij een internationaal technologiebedrijf bedien jij de Duitse markt door vragen te beantwoorden, complexe bestelproblemen op te lossen en logistieke processen te ondersteunen.
Wat krijg je?
€ 41.000 p/j
32 - 40 uur
Loondienst (vast)
Pensioenregeling
Reiskostenvergoeding
Vakantiegeld
Wat ga je doen?
- Klantvragen beantwoorden per telefoon en mail
- Service- en supportverzoeken in het systeem beheren
- Problemen met bestellingen en leveringen oplossen
- Webshop-administratie en orderverwerking ondersteunen
- Klantgegevens en dossiers nauwkeurig bijhouden
Amsterdam
Deels thuiswerken
Wat verwachten wij?
- Two years experience in customer facing roles
- Experience with webshop administration and order fulfilment
- Bachelor degree in a relevant field (pre)
- Experience within a technology driven organization (pre)
Volledige vacaturetekst
Join a dynamic technology company as a Customer Success Coordinator where you take full ownership of the German market. You will ensure a smooth service experience by resolving inquiries and supporting webshop processes within a collaborative European team. Enjoy the flexibility of a hybrid work model with two days working from home and a pension plan starting on day one. Ready to make an impact? Discover your future role and dive into the details!
Are you a native German-speaking Customer Service professional looking for an international role within a growing technology company? Join a dynamic team, take ownership of the German market, and become a key player in delivering an outstanding customer experience. Interested? Apply today!
Omschrijving
As a Customer Success Coordinator, you will be the primary contact for customers in the German market. You will play a vital role in ensuring customers receive a smooth, professional, and efficient service experience.
Your responsibilities include:
- Answering customer questions by phone and email.
- Managing service and support requests in the system.
- Investigating and resolving order, delivery, and product-related issues.
- Supporting webshop administration and order fulfilment processes.
- Working closely with Customer Service and Logistics colleagues across Europe.
- Ensuring customers receive clear communication and timely updates.
- Maintaining accurate customer and case records.
- Taking ownership of issues until they are resolved.
Profiel van kandidaat
- Native-level German language skills.
- Professional working proficiency in English.
- Minimum of 2 years' experience in Customer Service, Account Support, Reception or a similar customer-facing role
- Experience within a technology-driven organization is advantageous.
- Bachelor's degree is preferred.
- Strong logical and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Highly organized with strong administrative skills.
- Comfortable working with systems and digital tools.
- Able to manage multiple priorities in a fast-paced environment.
- Available for 32-40 hours per week.
- Ideally living within approximately 30 minutes the south of Amsterdam.
Aanbod
- Salary up to €41,000 gross per year, including holiday allowance.
- Hybrid working model: 3 days in the office and 2 days working from home.
- Travel allowance.
- A dedicated role focused on the German market, with ownership of your customer portfolio.
- Pension from day 1.
- 25 holidays per year.
Waar je gaat werken
Your new employer is an international organization operating within the technology and visual solutions industry. The company serves both business and consumer customers across Europe and has built a strong reputation through innovation and customer focus.
From its distribution and operational hub in the south of Amsterdam, the organization supports various European markets through a collaborative network of international offices, remote teams, and regional specialists. Products are distributed globally, while customer-facing teams work closely together to ensure a seamless customer journey.
You will join a team of approximately 30 professionals within Customer Service and Logistics, where collaboration, ownership, and customer satisfaction are key. The environment is international, fast-moving, and focused on delivering high-quality to clients.
Due to an internal team change, there is now an opportunity for a dedicated German-speaking Customer Success Coordinator to take ownership of the German customer base.
Over de werkgever
Michael Page
AmsterdamWerving en selectie
832 vacatures
Bijna vier decennia geleden werd Michael Page opgericht in het Verenigd Koninkrijk. Vandaag de dag wordt de organisatie wereldwijd erkend als toonaangevend specialist in de werving & selectie van vaste en interim professionals. Vanuit meer dan 150 vestigingen in ruim 35 landen, bieden wij onze klanten - variërend van het MKB tot multinationals - exclusieve toegang tot een poule van (inter)nationaal talent.
Meer dan 1.000 kandidaten solliciteerden al via Werkzoeken.nl bij dit bedrijf.
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