You will be part of a creative, dynamic international work environment where you will collaborate with supportive colleagues. As our Customer Care Officer, you are the point of contact for our existing and potential customers in EMEA. You will be adding value and knowledge to the customer’s journey by managing a part of their experience. The most important tasks are:

Reviewing, preparing, monitoring, and routing purchase and sales orders Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Respond to customer requests for MSDS, Certifications, etc.
Assisting the sales team with stock location and availability questions in a timely manner
Assisting the sales team by organizing, tracking and shipping product samples to customers/partners
Becoming a product expert and understanding each customer’s needs to provide real, effective solutions and deliver exceptional customer care.
Managing deadlines to ensure the process runs as smoothly as possible.
Supporting the Marketing and Sales team in the general commercial processes.
Collaborating with other team members and departments to improve overall processes and tools.

Gevraagd

You are customer-oriented and passionate about providing excellent customer service. You have a hands-on mentality. You work accurately, independently and proactively. You bring those unique qualities, with the following skills and qualifications:

College (MBO) or Bachelor (HBO) in business, marketing, economics or related field.
Experience in sales and understanding the sales process and dynamics.
Ability to work in a fast paced environment.
Affinity with the food industry, preferably with commodities and/or ingredients is an asset.
Experience and understanding of international logistics is a plus: coordinating shipments by air, sea and road, understanding of incoterms; custom clearance, etc.
International experience.
Fluent in English and Dutch. (German, French, Spanish or another EU language is an asset.)
Computer literate (incl. MS Office).

Aanbod

In addition to access to training and development opportunities, you will have access to:

An attractive salary and benefits package.
A competitive pension scheme.
The De Monchy Natural Products Corporate Social Responsibility opportunities such as participating in the Trivium Foundation’s sponsorship projects to help improve the living conditions of communities and small farmers in our supply chain.

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