Account Support – Customer Management Amersfoort

Account Support

The company
Our client is dairy cooperative with international presence, formed by dairy farmers in the Netherlands, Belgium and Germany. The company has a large product range including milk, yoghurts, baby and infant nutrition, cheese, butter etc.

Role Description
As an Account Support you will be a key link between Sales, Customer Care, Quality, Demand Planning and the Customers, to ensure realization of both channel and department objectives.

Responsibilities
– Responsible for collecting customer demand and managing complaints in close cooperation with Customer, Sales and CSC.
– Ensuring optimal service level for the customers.
– Acts as a key link between the customer and internal organization.
– Manages all open contracts and ensures all terms are followed as agreed.
– Provides Sales/KA manager with relevant customer information, business analyses and market intelligence to optimize the relationship with the customer and improve delivery performance.
– Manages all open contracts and ensures all terms are followed as agreed.

Requirements
– 2 years of experience in customer services in an international B2B environment.
– Holding a bachelor’s degree or master’s degree.
– B2B knowledge, commercial acumen and customer oriented.
– Able to manage complex set relations, in and externally.  

Other Information
Are you interested and would like to apply? Feel free to contact me or apply below.