On Site Server Field Application Engineer in Eindhoven

Job Responsibilities

• Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
• Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
• Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
• Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
• Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
• Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.

This FAE works with:
1.EMEA local Customers and Partners.
2.GIGACOMPUTING FAE team (Taiwan and local).
3.GIGACOMPUTING EMEA Sales Team (Taiwan and local).
4.GIGACOMPUTING EMEA Marketing Team (Taiwan and local).
5.GIGACOMPUTING R&D Team (Taiwan).
6.Other GIGACOMPUTING engineering teams (Taiwan)(BIOS & Firmware, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).

Gevraagd

Who We’re Looking For

• Fluency in English speaking is required.
• Fluency in a 2nd language is highly preferred (German, French, Dutch or Spanish).
• Prefer Bachelor’s degree in Electrical/Electronic engineering or related engineering field like Computer Science, Computer Engineering, etc.
• MBO level with proven working experience in related field is also welcome.
• Background & experience with PC or server architecture.
• Skills for Ansible/Redfish/software system diagnostics is preferred.
• Experience with Linux OS required.
• Skills of leading technical investigations with engineers of multiple disciplines
• Ability to excel both independently and collaboratively within a team environment
• Proactive attitude and abilities to handle and prioritize multiple tasks.
• Regular travel is required for on-site customer support.

Aanbod

Join GIGABYTE: Shape the Future of AI Computing in Europe!
Are you ready to accelerate your career at the forefront of the AI revolution? GIGABYTE, a global leader in server and IT hardware innovation, is expanding rapidly and searching for a passionate Server Field Application Engineer (FAE) to join our vibrant European Operation Center in Eindhoven, Netherlands.
Why GIGABYTE?
Be a Pioneer: Work with a company renowned for its cutting-edge technology, quality, and reliability, driving advancements in cloud and AI computing worldwide.
Global Impact: Join a powerhouse with a presence in nearly every country, celebrated for motherboards, GPU cards, and a diverse portfolio of enterprise servers.
Dynamic Team: Collaborate with industry trailblazers in our Gigacomputing team, playing a pivotal role in our ongoing growth and international success.
Your Mission
As a Server FAE, you will:
you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.
You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.
In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.
Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.

What We Offer

• A challenging position in a leading international company
• Training to advance your technical expertise at a leading technology company.
• A company phone and laptop.
• Pension scheme
• 25 days holiday a year and 8% holiday allowance
• Competitive salary, based on qualifications and experience.

Ready to Ride the AI Wave?
If you’re eager to make your mark in the AI industry and thrive in a collaborative, innovative environment, we want to hear from you! Submit your CV and motivation letter in English and join GIGABYTE to shape the future of computing in Europe and beyond.
Unleash your potential. Build the future. Join GIGABYTE today!