Customer Service Specialist (Sales Operations)

• PO Handling & Fulfillment: Process and confirm incoming Customer Purchase Orders (POs), including managing EDI transmissions and accurately creating Sales Orders (SO) within SAP.
• System Maintenance: Handle VB11 (cross-reference/material substitution) applications, updates, and continuous maintenance in SAP.
• Order Rescheduling: Manage dynamic PO rescheduling requests, including pull-ins, push-outs, and order cancellations.
• Urgent Demand Handling: Swiftly and efficiently manage urgent, ad hoc pull-in demands from customers while balancing supply chain capacity.

• Cross-Functional Liaison: Coordinate closely with internal EDI, SAP, and Logistics teams to ensure flawless system set-up and seamless data integration with customer platforms.
• Shipment Coordination: Arrange customer shipments, ensure accurate Advance Shipping Notice (ASN) updates, and handle invoice management.

• Financial Tracking: Monitor and follow up on overdue Accounts Receivable (A/R).
• Credit Management: Process Credit Limit or Temporary Release applications within SAP, and generate regular A/R reports for Taiwan Headquarters.

Gevraagd

• System Proficiency: Proven experience with SAP (specifically Order-to-Cash, VB11, and AR processes) and proficiency in CRM software and other standard corporate applications.
• Advanced Excel Skills: High proficiency in Excel for handling data reconciliation, inventory tracking, and generating A/R reports.
• Language Skills: Excellent verbal and written communication skills in English. Fluency in Mandarin is a strong asset due to regular coordination and reporting to global Headquarters.
• Experience: 2+ years of experience in Customer Service, Sales Support, or Inside Sales within an international B2B environment, preferably in the electronics or manufacturing sectors.

• Meticulous & Prudent: Extreme precision in data entry and system settings (EDI/SAP), with a sharp eye for identifying pricing, quantity, or shipping discrepancies before they impact the supply chain.
• Resilient & Solution-Oriented: A patient "can-do" attitude when dealing with tedious system troubleshooting, complex rescheduling, or persistent credit follow-ups.
• Pressure Handling: Ability to remain calm, composed, and analytical under pressure and during urgent ad hoc customer demands.
• Independence & Flexibility: Strong time-management skills to prioritize tasks independently in a fast-paced environment, with the agility to adapt to changing business requirements.

Aanbod

• A competitive compensation and benefits package aligned with Dutch market standards.
• A multicultural, professional, and collaborative international working environment.
• Opportunities to manage end-to-end supply chain operations within a globally recognized electronics group.
• We are able to offer sponorship ff candidate needed.