Customer service coördinator Breda

Vacature in het kort

In this role, you'll be the key player in delivering top-notch service to customers and improving delivery processes. You'll work closely with internal teams like Sales and Planning to manage orders and solve delivery issues swiftly. Enjoy flexible working hours and the chance to visit customers or distributors abroad. Benefit from a generous pension compensation and travel allowance, plus an annual bonus. Join a growing organization with a global presence, offering excellent career opportunities and a supportive team environment. Continue reading to see why we could be the perfect match for you.

Volledige vacaturetekst

Within this position you are responsible for consistently delivering a high level of service to the customers. You also look critically at processes and if you see opportunities to improve / accelerate the processes regarding the deliveries to customers, you will initiate them.

Do you have:

At least 2 years of work experience in an end-to-end Order Management Position;
Work experience with SAP (is an advantage);
An excellent command of the English language and a good / moderate command of the Dutch language?

Do you want to:

Monitor the entire order process for the customers and be able to provide them with actual service;
Analyzing processes to improve quality and service towards customers;
Working for an organization that was nominated by the Fortune's 100 for fastest growing organization in 2015 and finished in the top 10?

Then read on! The challenge:

Within this position you are responsible for consistently delivering a high level of service to the customers. You also look critically at processes and if you see opportunities to improve / accelerate the processes regarding the deliveries to customers, you will initiate them. You are also the link between the customer and the internal colleagues of Sales and Planning. In this position you have the following activities:

Managing and maintaining customer / country-specific documentation requirements (CofA, CofO, invoice, bill of lading, packing lists, etc.);
Coordinating and processing product returns / credit / rebills;
Acts as the primary point of contact and provides high service to key accounts and distributors;
Accurately and quickly process all received sales orders to meet customer expectations;
Solving the resulting delivery problems in a professional and fast manner;
Monthly tracking of customer agreements and KPIs;
Provide internal support;
Validate customer information in SAP for accuracy and completeness;
Coordinate matters with Customer Order Fulfillment (COF) with headquarters, distributors and Sales regarding orders and deliveries;
Provide customers with the necessary technical information, safety information, etc.;
Maintain internal quality regulations;
Translate customer questions and requests into appropriate recommendations for products and packaging;
Monitor and follow up on open orders;
Consult with customers, finance and Sales on invoice issues

Where do you go for coffee?

Our client is a manufacturer of lubricants. Our client is part of the parent company whose head office is located in America. Our client is in the top 5 of largest producers of oil in North America. They sell the products in more than 80 countries around the world through an experienced sales and technical service team and a network of distributors. Investing and expanding the global network is necessary to be able to respond to the demand for the products.

Working conditions?

In addition to a lot of freedom in the position within a small, financially healthy and growing organization, our client offers excellent primary employment conditions. The company has the ambition to grow in the coming years, which also offers possible career opportunities. Finally, the organization also offers more than excellent secondary employment conditions. A brief selection of the conditions:

Working hours can be coordinated in consultation with colleagues – from 08:00 to 17:00 or 10:00 to 18:30;
The possibility to visit customers or distributors at home or abroad 1 day per month;
A generous compensation for the pension scheme (24% of the basic gross salary);
Travel allowance of € 0.19 per kilometer (no limit);
Annual bonus scheme;

Interested?

Have you become enthusiastic and do you want to apply directly or do you have a question about this position? Then respond quickly via the buttons below or mail to via de button "Solliciteer nu" op deze pagina. with your most recent CV (in Word) + a salary indication. You can also whatsapp to 06-21320658 or call 076-303-6700. We would love to hear from you why this challenge suits you!

Why AXS?

We asked our candidates about 10 positive points of AXS

AXS listens carefully to your wishes and makes an inventory of your knowledge, skills and experience. After that, you will immediately receive advice about available positions;
If AXS has a suitable position for you, an interview with this employer is guaranteed;
95% of AXS employees find a permanent job;
AXS provides a personal application training before you go to an employer for an interview;
AXS offers training opportunities, there is a budget for this;
AXS gives every employee one or more bonuses on top of his salary;
AXS negotiates your starting salaries for you, which ensures a very competitive salary;
If you work via AXS, you will have evaluation, progress, coaching and career interviews;
If travel distance is a problem, AXS offers a company car;
AXS is clear, fast and personal. They say what they do and do what they say.