Digital Workspace Consultant

The Workplace Consultant ensures a seamless and productive digital work environment by owning, evolving, and coordinating workplace services across corporate devices, software, and collaboration platforms. The role balances strategic input with hands-on delivery and operational accountability.The role is accountable for the end-to-end delivery and performance of Workplace services in a global enterprise environment, including close coordination with internal stakeholders, external service providers, and outsourced partners. A strong focus lies on ensuring stable operations, service quality, and continuous improvement aligned with agreed service levels.
Key Responsibilities

• Service Ownership & Vendor Management: own and coordinate the delivery of Workplace services, steer external providers, ensure SLA/KPI compliance, and manage escalations.
• Workplace Services Scope: Manage and evolve a broad portfolio of Workplace services, covering end-user devices, software lifecycle, collaboration platforms, and related workplace technologies.
• Solution Delivery & Transformation: Drive and support Workplace initiatives and continuous improvements across modern workplace technologies and services.
• Demand & Implementation: Translate business needs into workplace solutions and support their delivery and adoption.
• Continuous Improvement: Monitor service performance and drive optimization initiatives to enhance user experience.
• Governance & Compliance: Ensure adherence to corporate standards, security policies, and IT governance.

• Typically 5-10 years in Workplace Services or End-User Computing in a global enterprise
• Strong knowledge of modern workplace technologies (e.g. Microsoft 365, endpoint management, Virtual Desktop, MacOS)
• Experience with software packaging and distribution tools
• Proven experience managing outsourced services and vendors
• Understanding of IT service management (ITIL) and SLA/KPI governance
• Ability to combine strategy, hands-on delivery, and operational ownership
• Strong stakeholder management and communication skills
• Customer-focused mindset with emphasis on user experience and productivity