Customer service representative French/German speaking

Description

• Manage the complete order-to-cash process, from order entry through delivery and invoicing.
• Act as the primary point of contact for a dedicated portfolio of international customers.
• Coordinate with warehouses, production facilities, carriers, and internal stakeholders to ensure timely deliveries.
• Handle customer inquiries, complaints, and service requests while maintaining high customer satisfaction levels.
• Build strong relationships with customers and business managers, providing proactive communication and service support.

Profile

• Fluent in English, both written and spoken.
• Able to communicate in German and/or French (highly preferred).
• Experienced in customer service, order management, account management, or a similar customer-facing role within an international environment.
• Customer-focused, proactive, and comfortable working in a fast-paced environment with multiple stakeholders.

Job Offer

• Ownership of your own portfolio of international customers, combining customer service with account management responsibilities.
• A hybrid working model with 3 days in the office and 2 days working remotely.
• Excellent opportunities for personal and professional development within an international organization.
• A dynamic role where you can build long-term customer relationships and make a direct impact on customer satisfaction and business growth.

Waar je gaat werken

Our client is an international market-leading organization operating in a dynamic B2B environment. They serve customers across Europe and offer a collaborative workplace where customer focus, continuous improvement, and professional growth are highly valued.