HR SERVICE AGENT

The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services. The Regional HR & Services organization delivers specific expertise like HR Advice locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the Regional HR Service Desk Lead EMEA, located at Vanderlande headquarters, Veghel.

The team consists of nine HR Service Agents in total, and this position will be one of them. As HR Service Agent you are the first point of contact for employees based in The Netherlands. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency;
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required;
• Documenting inquiries through ticketing and case management solution;
• Meets defined SLA metrics for providing accurate, consistent and timely services;
• Perform back-office process execution;
• Accountable for completing relevant research to support query resolution;
• Responsible for executing processes in line with policies and standard operating procedures;
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support;
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience;
• Supports ad hoc projects and activities related to The Regional HR & Services organization.

Continuous Improvement

• Responsible for collaborating with Regional HR & Services stakeholders to understand and implement processes, focusing on employee experience and continuous improvement of employee life events;
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes;
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders.

Gevraagd

• Good understanding of local HR policies and procedures desired;
• At least 1 years experience in HR first line support;
• Data driven;
• Strong written and verbal communication skills;
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling);
• Workday (HR system) experience is a plus;
• Proficiency in Dutch and English language is a must.

Aanbod

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working. The asignment is expected to be 6-12 months.

What we offer?

• Salary 3,000 4,000
• company fitness and on-site healthcare
• Informal, professional working environment with engaged colleagues and communities.

Waar je gaat werken

We are a market-leading, global partner for future-proof logistics process automation in warehouses, airports, and the parcel market. Our solutions support some of the worlds largest organizations, including retail giants such as Walmart, major airports such as London Heathrow and Singapore Changi, and key players in the parcel industry such as UPS and FedEx.

Our extensive portfolio of integrated solutions including innovative systems, intelligent software, and lifecycle services enables us to deliver fast, reliable, and efficient automation technologies that optimize our customers operations.

Acquired by Toyota Industries Corporation (TICO) in 2017, we are now part of the Toyota Automated Logistics Group.

Are you looking to develop your career and achieve your ambitions at a company where you can reach new heights, experience personal growth, and contribute to success? At Vanderlande, we are looking for passionate and ambitious professionals who want to make a positive impact on our key customer projects while building a successful and rewarding career in a challenging and international environment.