(Senior) Customer Service Employee Born

Vacature in het kort

Join our dynamic customer service team and play a key role in delivering exceptional service. As a seasoned employee, you'll be the primary point of contact, ensuring smooth team operations and a positive impact on our customers. You'll work closely with a team that values both informality and professionalism. Your responsibilities include preparing monthly business reviews, managing customer relations, and driving process improvements. Enjoy the benefits of personal growth opportunities, a fitness program, and the chance to shape your career path in a goal-oriented environment. See how this role can help you achieve your professional goals.

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Are you ready for a fulfilling career journey that combines expertise and impact? At our company, an exciting opportunity awaits to become an integral part of our customer service team as Customer Service employee. Curious about what it all entails? Keep on reading and contact us if you have any questions or want to make an appointment.

What are you going to do?
In this role, you will join our customer service team as a seasoned employee under the guidance of the office supervisor. Your role encompasses being the primary point of contact and overseeing team operations. This entails maintaining a comprehensive perspective and escalating matters when required. Collaborating closely with your team, you will strive to deliver exceptional service to our customers, playing a pivotal role in creating a positive impact. The team, composed of multiple colleagues serving various customers, embodies a blend of informality and professionalism. You will be stationed at our Born location.

Your responsibilities will involve several key aspects. Firstly, you will be responsible for the preparation of the monthly business review (MBR). Secondly, you will cultivate a strong rapport with both our customers' logistics team and the end customers. Thirdly, proficiently managing the customer service team will be within your purview. Additionally, you will be accountable for verifying and finalizing the monthly billing process for the customer. Addressing process-related issues and offering effective solutions to the customer will be central to your role. Promptly handling inquiries and grievances, including those in English, is also an integral part of your duties. Lastly, you will analyze key performance indicators (KPIs) and take the lead in proposing and implementing enhancements to the existing processes.

What advantages are there for you?
Within the company, numerous opportunities await to bring out the best in yourself and your career. In addition to a dynamic environment focused on achieving goals quickly and collaboratively, the company offers a role that embraces enjoyment and connection. This role could serve as your initial stride towards a diverse career path within the organization. We present abundant chances for personal growth, both within your field and beyond, with the guidance of your team leader and the freedom to engage in limitless online training. Moreover, the company places significant value on well-being, offering the option to partake in their fitness program. The possibilities for shaping your own journey are boundless!

What do we offer you?
- A salary ranging from €2.517 to €3.443 gross per month dependent on your work experience and educational level.
- 25 vacation days, 40 ADV hours (reduced working hours scheme), and the option to buy or sell extra leave.
- Company-provided phone and laptop.
- Profit-sharing of up to 3% based on positive company results.
- Strong pension plan, reimbursement of travel expenses, and 8% holiday allowance.
- Opportunity to participate in the company's fitness program.
- Access to self-development through the company's academy.

What do you bring to the table?
- Minimum of MBO+ or HBO level of education;
- A professional approach towards customers in a B2B environment;
- Proficient command of English;
- Proficiency in working with automated systems and MS Office. Strong Excel skills are highly desirable.

More information?
For more information about the company you can call Evy Gulikers at 0031- (0)462077010 or look at our website for more information