Customer service at the bicycle manufacturer in Harderwijk! Harderwijk

Vacature in het kort

Start your journey in customer service with a leading bicycle manufacturer in Harderwijk! This role is not just about answering calls and emails; it's about making every customer interaction count. You'll be the go-to person for dealers, helping with orders, and ensuring they're up-to-date with product information. Plus, you get to work from home twice a week, enjoy regular team activities, and even exercise during work hours. With access to an online learning platform and attractive bonus schemes, your career path could take exciting new turns. Join us and pedal towards success! Continue reading to see why we could be the perfect match for you.

Volledige vacaturetekst

Start in customer service and cycle to success in Harderwijk! And work from home: because why bike to work when you can 'steer' from home?

Wat ga je doen?

Are you an enthusiastic and customer-oriented customer service representative who likes to make a difference? This is your chance to shine as a customer service representative at the largest bicycle manufacturer in the United States, but in the always cozy Harderwijk! At this organization they are, you guessed it, passionate about bicycles and strive to provide the best possible experience for their customers. As a customer service representative, you play a crucial role in providing appropriate support to different customers.

As the first point of contact for customers, you are responsible for providing optimal customer service. You are ready to answer incoming calls, emails and chats from dealers, stores, users and colleagues. With your extensive knowledge of the products, customers and what is going on in the market, you will make every customer conversation extra valuable. In addition, you are also responsible for managing orders, providing price and delivery time information and informing customers of any changes in a timely manner.

Together with your Manager, you ensure that the sales and profitability of the dealers in your area are boosted. You actively search for opportunities to close deals and know how to turn them into successes. In addition, you establish strong relationships with the dealers and stores in your area. And it gets even better: you regularly go out with your field sales colleagues to visit the dealers and stores. Together you strengthen the relationship and look for ways to make the cooperation even better!

Finally, if you think you've ridden all the trails within customer service, remember that every turn can be a new adventurous route! So, what are you waiting for? Hop on your bike and join this team as a customer service representative in Harderwijk!

Wat wij bieden

• A starting salary between €2,600 and €3,000 per month;
• The possibility to work 2 days a week from home;
• No shortage of fun, because regularly organized team activities;
• One hour per week of sports on the boss' time;
• Unlimited access to the online learning platform GoodHabitz with hundreds of online courses;
• Very interesting bonus schemes!

Wat wij vragen:

• Minimaal mbo4 werk- en denkniveau; Minimum mbo4 working and thinking level;
• You have experience with business customer contact at B2B level;
• You are fluent in several languages, with a good command of French (native or near native), Dutch and English;

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

#indebuurt

StatusOpenOpleidingsniveaus Middelbare schoolPlaatsHarderwijkWerkuren per week32 - 40DienstverbandenFulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baanSalarisindicatie Tussen €2.600 en €3.000 Per maand Verantwoordelijk voorAs a customer service representative, you will be primarily responsible for answering questions and resolving customer issues through various communication channels such as phone, email and chat.Gepubliceerd op18-04-2024