Customer service employee Swedish or Danish Almere

For our client, we are looking for a Swedish or Danish-speaking Customer Service employee. This employee will be responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct, professional and customer friendly way. Working days are Monday-Friday from 8AM-8PM.

The Swedish and Danish teams are currently working on a identity theft protection project. They do this for a company who is responsible for the development and the provision of customer service platforms. This company makes sure these platforms can be used safely so their customer’s personal information are kept safe.

Daily activities of a customer service employee are answering order management queries per phone, chat and email, like order status, return requests and other generic information. In addition you will ensure that complaints are handled in a correct way and you will provide the customers with the correct service by finding solutions for problems the customer may have. You won’t be responsible for direct sales. The customer service employees in the Norwegian team are however responsible for handling questions in regard to 1st level technical support, therefore corresponding computer, software and internet knowledge is required

The Swedish and Danish customer service employees are the first point of contact for the client, that is why it is important that you are customer-oriented and providing service is natural to you. Moreover our client assumes you are able to adhere to confidentiality clauses, including but not limited to data- and customer privacy models and laws, and you will ensure registration of interactions in the complete and correct format(s).

• You master the Swedish or Danish language fluently in word and writing (Native/ Near-Native).
• You are fully proficient in the English language (for training purposes).
• You are someone who easily shows initiative and thinks along with the employer and the customer. You are a step ahead of everyone!
• In stressful situations you know how to keep your head cool and stay professional.
• You work accurately, you are flexible and you know how to handle confidential information.
• You live in the area of Apeldoorn.
• You have working experience with handling customer contact and excellent communication skills.
• Our client prefers someone who has experience with CRM tools and systems.
• You can be deployed flexibly on all shifts from Monday-Friday between 8AM-8PM (of course the schedule will be made in consultation with you).

• You can work from home.
• You can schedule your own working times between 08.00 and 18.00.