Medior Customer Service Representative - German Amsterdam

Vacature in het kort

Our client is looking for a medior Customer Service Rep who speaks both English and German. This job is all about helping customers and making sure their orders go smoothly. You'll work with different teams like Logistics and Finance to solve problems and keep orders on track. Your job is to make sure customer information is right, handle complaints, and take care of any issues with orders. This job is not just about work; you'll get to be part of a fun, global team. Read on to discover why this job might be perfect for you.

Volledige vacaturetekst

Our client is searching for a medior Customer Service Rep to join their team. Are you bilingual in English and German and ready to tackle a challenging role with real responsibility? This is your chance to fuel someone's adventures (and maybe grab a protein pack or two along the way).

Description

• Navigating the SAP system, handling everything from lead times and pricing to packaging and paperwork.
• Keeping an eagle eye on order fulfillment, you'll identify potential delays and bottlenecks before they become a hassle, keeping everyone informed.
• Working with colleagues in Logistics, Planning, and Finance, you'll tackle any hurdles that arise, keeping customers and sales in the loop.
• Maintaining accurate customer information is key, and you'll be the go-to person for that.
• Customer concerns are top priority, and you'll handle order-related complaints efficiently.
• Need a credit or debit note? You'll be the master of issuing them for on-invoice issues.
• Keeping pricing information accurate at both customer and country levels is your domain.

Job Offer

• The support you need to grow and shine.
• Work in a vibrant, inclusive environment with teammates from across the globe.
• You'll receive a competitive salary that reflects your experience.
• Dive into a dynamic work environment that keeps things exciting.
• Take advantage of 27 vacation days, a solid company pension plan, and a healthy lifestyle
• Join team events and create lasting memories with your colleagues.

Gevraagd

* Bachelor/MBO+/HBO
* Minimum of 3-4 years working experience in a similar position
* Experienced in working with SAP & MS Office is a must
* Excellent English and German language skills
* Excellent communication skills, both verbal and written
* A service-oriented, positive, pro-active and collaborative work attitude
* A real team player who enjoys to work in a team

Bedrijfsomschrijving

A family-owned company passionate about creating protein snacks that power people around the globe. Imagine yourself working in our state-of-the-art headquarters in Amsterdam's Houthavens district. It's a vibrant space buzzing with a team representing over 25 nationalities!