Customer service specialist Bladel

Vacatureomschrijving

Are you looking for a varied and flexible job in a constantly inovating company, then this may be the job for you!

About the company
The company comprises the most trusted names in the fuel industry and have been global leaders in driving innovation for over 100 years. The company, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The company comprises industry-leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. 

Position Summary:

The Customer Service specialist manages orders received into the factory ensuring our customers’ expectations are met throughout this process to final delivery.

The Specialist, Customer Service will contribute to the DFS process to enable the success of our commercial partners and distributors through world class leading customer support. In this role, the Specialist will build and maintain strong business relationships with our large customer base, manage orders received into the factory ensuring our internal and external customers’ expectations are met efficiently and to the highest standards throughout this process to final delivery.

Responsibilities

•    Receive customer orders and process any special requirements; 
•    Liaise with planning and production to achieve the best possible delivery dates for our customers.
•    Discuss special requirements internally and liaise with Customer;
•    Process order changes;
•    Check progress of orders in production and advise customer of any ship date changes;
•    Support customers or internal stakeholders with any enquiries;
•    Contribute to and maintain the value of 5S, standard work, problem solving, continuous improvement and process adherence.
•    Be able to plan production processes
•    Participate in continuous improvement projects.

Desired skill requirements, competencies and experience

•    Previous experience in a similar production environment;
•    Master the English language in writing and speech(essential); 
•    Master the French language in writing and speech(essential);
•    IT skills, including Microsoft Office (essential);
•    Highly motivated;
•    Flexible approach to work times and tasks;
•    Highly organised, with the ability to work under pressure ensuring tight deadlines are met;
•    Excellent communication skills; 
•    Able to communicate across all departments and at all levels
•    Team player, both internal and external.
•    Capable of working on own initiative and proactively as part of a tea.

Salary is between €2800,- and €3200,-  

Customer service is a supporting team to the business in a dynamic environment. We expect our team members to adjust to these circumstances.