Customer Service Representative Maastricht-Airport

Vacature in het kort

Join our team as a Customer Service Representative (Distributor Account Specialist) and dive into a role that ensures customer satisfaction for our distributors and Sales Representatives. Enjoy the perks of a competitive salary, the flexibility of partially working from home, travel and home office allowances, and a bonus tied to company performance. Embrace the opportunity for personal growth within a vibrant international team, benefit from flexible working hours, and secure a path to a permanent contract with good performance. Read on to see how your skills fit into this role.

Volledige vacaturetekst

As a Customer Service Representative (Distributor Account Specialist) you are responsible for providing customer service support to distributors and Sales Representatives, ensuring that the customer needs are met or exceeded.

The company is a rapidly growing global leader in the medical devices industry located near Maastricht - Airport. 

Tasks and responsibilities:  

Your tasks and responsibilities as a Customer Service Representative (Distributor Account Specialist) are:

- Answers incoming customer calls and emails promptly for orders and queries.
- Enter sales orders in the system and is responsible for all aspects of that order until products are available for dispatch at the applicable shipping locations. This includes liaising with planning, shipping, labelling, marketing, quality assurance, regulatory and manufacturing to ensure products are quickly available for the shipment.
- Manage the correct handling of tender orders and all its contractual obligations.
- Create or arrange all types of shipping documents, apply for document legalizations where needed.
- Arrange forwarders and/or shipping quotes as required or supply the shipping information so the customer can make their arrangements.
- Work closely with finance, sales and customers on order/shipment releases regarding financial issues.
- Manage the correct handling of Documentary credits and collections together with the finance department.
- Research and resolve complaints, problems, and concerns that customers may have with all facets of product ordering, sales, and service.
- Support Sales Reps, Sales Managers and VP’s with various tasks and projects, such as sales reports, promotional projects, preparation for sales meetings, product launches, price quotations and offers.
- Create or maintain new customers in the system. Work with the legal department to make sure valid distributor agreements are in place before orders are shipped.
- Provides input to improve systems and processes for optimization and efficiency of the workflow.

The offer

• A salary between € 2700 and € 3000 based on fulltime employment

• A year-contract from the employer, with possibility to a permanent contract in case of good performance.

• Possibility to partially work from home

• Travel- and working from home allowance

• Bonus based on company-results

• Great opportunities to develop yourself and to work in a very international team with various cultures

• Flexible working times between 08h00 and 18h00

Requirements

• Relevant experience in international customer service / shipping 

• Fluent English speaker with excellent communication skills written and verbal

• A relevant bachelor / master degree

• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs would be a great plus

• You are available 40 hours per week

• Ability to work effectively as part of a team and make decisions quickly and accurately.

More information?

For more information about the company you can call Evy Gulikers at 0031- (0)462077010 or look at our website for more information .