Customer Service Representative

About Prime Pharmacy
Prime Pharmacy is powered by passionate teams. We are providing pharmacy fulfillment services for various customers in the EU. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Bringing healthcare to your door”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your new career today.

About the role:
In your role in Customer Service, you are the voice of the company, supporting customers in their most pressing moments and ensuring that issues are resolved quickly and effectively. With friendly communication and prompt solutions, you make customers feel valued and contribute significantly to customer satisfaction and the company's success.

Gevraagd

About your responsibilities:
As a member of our Customer Service team, you play a vital role, serving as the primary point of contact for our customers and partners - whether by phone or in writing. You are always there for them with a keen understanding of their needs and desires, making a significant contribution to fulfilling our service promise.
Your responsibilities also include ensuring a smooth ordering and shipping process so that every customer receives their products as quickly as possible. Should any complaints or issues arise, you will be on hand to find a swift and customer-focused solution to ensure customer satisfaction.
You will work closely with our internal teams to identify errors, analyze their root causes, and implement continuous improvement processes within Customer Service. This means you will have the opportunity to actively contribute to improving our customer service and grow with us.

About you
You already have some experience in customer service (telephone, written communication, or sales).
With your strong service orientation, meticulousness, and reliability, you ensure that customer inquiries and needs are always your top priority.
Your verbal and written communication skills are outstanding, enabling you to act professionally and solution-oriented in every situation.
Thanks to your quick comprehension and experience with MS Office programs, you are a true systems expert and ensure that the ordering and shipping process runs smoothly.
Fluent in Dutch, German and English, both written and spoken.
As a team player, you enjoy working with others and actively contribute to team activities with your open personality and positive attitude.

Aanbod

About Your Benefits
To best support you with your individual needs—whether it's leading a healthy work-life balance, having enough time for yourself, or developing your skills—we offer a wide range of benefits:

• Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance. This compensation is in addition to your salary.
• Vacation: We offer 25 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary.
• Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan.
• Development: Grow! We support and promote your personal development through various internal and external training programs.
• Prime Events: We foster team building through team events and celebrate our successes together at regularly held parties.

What do we offer?

• Attractive compensation, development and growth opportunities.
• Salary according to the CAO Pharmacies - starting from € 2454,76 - depending on experience
• The chance to work with a very motivated team.
• Our innovative approach to e-health enables individuals to experience the latest trends first hand, with each individual helping to shape the shopping experiences of the future.