Customer service German - FMCG Tiel

Vacature in het kort

Our team is growing fast and we need more people for our office staff. As a Customer Service German FMCG, you'll join a close team and go through training to learn about our organization. You'll then play a key role, working with the service desk and getting support from experienced colleagues. Your tasks include managing orders, handling complaints, and providing technical help. Ready to join a dynamic team and grow with us? Read more about this opportunity now!

Volledige vacaturetekst

Due to the rapid growth of our organization, we are in need of reinforcement for our office staff..

Description

As a Customer Service German FMCG you start with us in a close team. You will get a good idea of ​​our organization from a thorough training process that will also allow you to watch the field for a few days. After that you immediately get a key role in which you work in close collaboration with your fellow colleagues from the service desk. You will receive support from experienced colleagues.

You can achieve all this from the following responsibilities:

• Manage all incoming orders
• Manage all active relationship in your own region
• Prepare all shipments with Boxwise
• Processing complaints with Freshdesk
• Technical help desk for customers
• Register QAs using Salesforce
• Participate in a quality meeting

Job Offer

As a German customer service representative, we offer you the following:

• Working in an organization with short lines and with a nice office. We find space for personal input, entrepreneurship and personal growth important. In addition, we offer you the following:
• Excellent salary from €2200 to €3000 for 40 hours depending on your experience
• Good secondary employment conditions

Gevraagd

As a German customer service employee in Tiel you recognize yourself in the following:

* MBO diploma or achieved through work experience.
* Familiar with customer service and internal sales in general.
* Previous experience with an ERP system (preferably AFAS)
* Skills in MS Office with advanced experience with MS Excel, Outlook and PowerPoint
* Excellent interpersonal and communication skills
* Strong organizational and team skills with the ability to meet changing priorities in a fast environment, meet multitasking and deadlines
* Ability to identify problems, visualize and implement the best solutions.
* Effective written and oral communication skills, in German, English and Dutch.

Based on further innovation within our organization and constant growth, we are looking for colleagues who want to grow with us. You are therefore also entrepreneurial, eager to learn, energetic and enjoy working in a team

Bedrijfsomschrijving

As a Customer Service German FMCG you are the first point of contact for customers and internal organization. You are responsible from a close team for processing service requests and order management for dealers, distributors and end users within Europe.
We are the international market leader. Quality, cooperation and sustainability are of paramount importance. We focus on solutions and tailor-made solutions, mainly together with large B2B clients.