Customer Service Representative

Are you a skilled communicator fluent in German, French or Italian and English? Do you thrive in providing exceptional customer service and have experience in a B2B customer service environment? If so, we have an exciting opportunity for you!

• As a German, French or Italian -Speaking Customer Service Representative, you will play a crucial role in ensuring our B2B clients receive outstanding service and support.
• Responding to Inquiries: Handling incoming customer inquiries via phone, email, or chat in both German, French or Italian and English. Providing accurate and timely information regarding our products, services, and policies.
• Problem Resolution: Addressing and resolving customer issues, complaints, and concerns professionally and effectively. Collaborating with internal teams to ensure swift resolution.
• Order Processing: Assisting customers with placing orders, order tracking, and providing updates on delivery status.
• Relationship Building: Establishing and nurturing strong relationships with clients to understand their needs and tailor solutions accordingly.
• Documentation: Maintaining detailed records of customer interactions and transactions, ensuring accurate and up-to-date customer profiles.

Gevraagd

• Fluent in German, French or Italian and English, with excellent written and verbal communication skills in both languages.
• Must be resident in the Netherlands
• Proven experience in a B2B customer service role, with a strong understanding of B2B service dynamics.
• Exceptional problem-solving abilities and a customer-centric approach.
• Strong computer skills, including proficiency in using customer relationship management (CRM) software and Microsoft Office applications.
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.

Aanbod

• Opportunity to work in an international organization
• offering a competitive monthly salary of up to €3500.
• Temporary Contract for almost 1 year