Remote Customer Success Specialist China (Gaming)
International People Solutions
Remote Customer Success Specialist China (Gaming)
Samenvatting
Wat krijg je?
Wat ga je doen?
- Hoge kwaliteit support aan enterprise klanten leveren
- Zorgen voor een soepele klantervaring op digitale platformen
- Met klanten communiceren via meerdere kanalen
- Klantvragen en incidenten oplossen
- Klanten begeleiden en inhoudelijke uitleg geven
Wat verwachten wij?
- Experience in gaming or digital entertainment sector
- Familiarity with customer support tools and platforms
- Analytical skills for performance tracking and optimisation
- Communicatief, empathisch, zelfstandig
Volledige vacaturetekst
Voor de gamingsector staat een Remote Customer Success Specialist klaar om enterprise klanten soepel te ondersteunen op diverse digitale platforms. Je werkt aan sterke klantrelaties, helpt bij onboarding, lost vragen en technische issues op en denkt mee met interne teams. Een dynamische rol vol afwisseling, samenwerking en impact. Nieuwsgierig naar de details? Lees snel verder.
We are seeking a Remote Customer Success Specialist for the gaming sector. You will deliver high-quality support to enterprise clients, ensuring smooth experiences across digital platforms. This role requires interaction with customers via multiple channels, resolving issues, responding to inquiries, and providing guidance. You will also learn and operate on varied platforms.
Key Responsibilities:
Analyse customer behaviour and support data to identify trends.
Support client setup and navigation of services.
Assist in managing client accounts and achieving service targets.
Develop plans for new client onboarding.
Collaborate with internal teams to meet customer needs.
Provide technical assistance and troubleshoot platform issues.
Maintain and strengthen client relationships.
Track daily performance metrics for accounts.
Work with publishers, advertisers, or enterprise partners as needed.
Gevraagd
Strong communication skills and customer empathy.
Experience in the gaming industry or related digital entertainment field.
Familiarity with customer support tools and platforms.
Ability to work independently and within a team.
Analytical skills for performance tracking and optimisation.
Creative problem-solving and multi-tasking capabilities.
Over de werkgever
Zo werkt solliciteren
- Snel en eenvoudig via je mobiel
- Solliciteer in 1 minuut
- CV niet verplicht
- Volg je sollicitatie via Track & Trace
- Volg je sollicitatie via Track & Trace
Goed om te weten
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